Folksy Ltd

CALLING ALL SELLERS: You can now enable your shop to take card payments!

(Kim Blythe) #61

I have been looking too and there seems to have been some major issues with the whole of the Et. site when they went over to direct payments with no one being able to purchase anything for days on a couple of occasions…we really don’t need that over Christmas.

(Dawn Sneesby) #62

It does Joy, I’ve used my landline number.

(Minerva) #63

Those of you who have already an account with Stripe…Do you get a notification that they money from a sale has been sent to you? Can you see somewhere if the money is in transit? I’m thinking about shipping items. I prefer to receive the money first and then ship the item. So how does this work?

(Minerva) #64

And how long will it take for the money to arrive? From UK customers? From international customers? I’m just thinking how shipping will work…we need to know for sure how long will be between a sale and receiving the money.

(Minerva) #65

That payment system is not a good deal for international sellers at all. It’s too expensive. And that site was demanding a lot of private and confidential information so you can sign up. Some international sellers couldn’t even meet these US-specific ID requirments!!

And then there was the bullying: 'Sign up for our preferred payment method or we’ll close your shop!" Absolutely ridiculous!

(Helen Clifford) #66

Fortunately, Folksy is not forcing this on us. It’s an alternative option, for those who want to try it. Everyone is free to join in now, or wait and see how it goes - I’m sure there will be lots of feedback on how it’s working from those who opt in. Hopefully there will be lots of good news about more sales, because buyers like the Card payment option. if not, we can all just disable our Stripe accounts and stick with PP.

I’m a natural sceptic about most things, and though I’m slightly concerned about this being another ‘run-up to Christmas’ change (which historically hasn’t been the best time to iron out inevitable teething troubles!) I have great faith in the Folksy team, in their desire to do the best to improve the site by adding functionality we’ve been wanting for ages to improve the Buyers’ experience; and in Doug’s technical skills, and I’m opting in!


(Samantha Stanley) #67

I just wanted to say that I signed up and left my phone number blank without any issues. I think that any teething troubles will be outweighed by the benefits of being able to pay by card. I know lots of people who don’t like Paypal and only use it grudgingly, so this should be an advantage. I didn’t have any trouble with the E*sy changes either (and wasn’t asked for my passport number) so with respect I think this is a red herring.

Sam x

(Natalie Franca) #68

The same here Sam, I wasn’t asked for my passport details or anything other than my bank details when I signed up for direct checkout on the other side (I signed up for it when we were told we had to, otherwise we’d have our shops closed). I’ve not had any problems with it at all, I’ve had more sales in fact, so I think it’s great that we are also getting the choice of direct payments on Folksy and are able to choose whether we would like to set it up for our shops, or not if you prefer not to. It’s not compulsory.


(Bekki Stevenson) #69

I think giving buyers more option is a good thing. If people do have an aversion to paypal then I would much rather give them another payment option than lose their custom and I would want them to feel totally comfortable and happy with the transaction process as much as the product. So the least faff for the buyer the better.
That said, I am researching as much as I can about stripe before I sign up. US companies can sometimes be very pushy and aggressive (as some have mentioned about E***) and I certainly don’t want to have to deal with that -it’s why I opened a shop on Folksy, a trusted and friendly site.

(Minerva) #70

Possibly, because you signed up before E* made their payment system complulsory??

(Karen Ellam) #71

I’m all signed up and it was very quick & easy…

I think the reason they need your mobile phone number to set up is because they offer two step security verification which is great… much more secure.
Google Authenticator can be used along side this too.

You can opt not to show your phone number when customers order.
I’m very impressed with how secure it all is.
I can’t wait to see how it all works now when it goes live, and customers start to take advantage of the flexibility.

Thanks again

Karen x

(Eileens Craft Studio) #72

As payments can take with the first one 7 working days from leaving Stripe to enter your bank I wouldn’t be willing to send anything out until that money was in my account…

Then after that first payment it can take up to 2-3 working days even if you set it up to transfer every day. They prefer you transfer once a month so watch out.

(Kim Blythe) #73

But what if that customer claims to not recognise the transaction and goes direct to the credit card provider to get their money back?
In this instance will they contact me first concerning the refund?

I have had a problem like this with an unrecognised transaction on my own card and the credit card provider refunded me, not the retailer. I’m assuming they then got the money from the retailer.

(Karen Rickard) #74

I can’t see me signing up for this at present as I don’t sell enough on Folksy but I’ll wait and see how everyone gets on with it. I signed up for Direct Payments on E when it was first introduced and definitely have more c/c payments than Paypal - I didn’t have to provide any info other than my bank details. I sell more on E per month than I’ve sold on Folksy in the past 18 months so it’s worth it for me on E.

(LucyLawrenceDesigns) #75

Hi @dougfolksy!
I am wondering what kind of information the customer will get if they can’t pay with credit card (Stripe) on a basket made up of assorted shops if one shop is not signed up for Stripe?
If the transaction won’t go through are they just left thinking there’s a problem with checkout and leave the site?
I have no problem signing up to Stripe and will do that later on today, btw!
Kind regards, Lucy

(Kim Blythe) #76

I seem to remember Doug answering this once already.
I think he said that if any of the items in the basket are from a shop that does not accept card payment then the customer will only be offered Paypal when they get to checkout, for the whole basket. There will be no card option available (except through Paypal as it is now)

(Jo Sara) #77

Just signed up, went to the dashboard to set up what customers see etc. and found that there was a verification email that I was supposed to receive before my account would accept payments. Checked in my junk emails and nothing there either, so I clicked to get that email resent and it arrived straight away in my main inbox. So, just in case this happens to you, top right of your Stripe dashboard there’s a head and shoulders icon, click on that and choose ‘Profile’, and there should be something saying send a verification email to confirm email address at the top. I also didn’t have the ‘Successful Payments’ notification ticked on my account to receive a notification of a successful payment from Stripe. Not sure if I need to receive one from them as well as Folksy, but I do with Paypal, so I’ve got that set up now too. We’ll see how it goes :slight_smile:

p.s. I have also been on the Etsy card payments thingy for a while too, and have had no problems, and was never asked for anything odd (passport details) when signing up. If any of these payment sites do start getting a bit weird with asking for info, I’ll just bin them off. And I should think quite a lot of other people would too, so can’t see why they would go down that route.

p.p.s. Just verified my account in that Stripe dashboard profile section too, you can add a mobile number in there, they send you a text code and you type that in to verify your account. The mobile doesn’t show to customers if you’ve already wiped that section clear in the Business Settings. Think I’ve done everything now :slight_smile:

(Minerva) #78

JoSara, you probably signed up before E* made their payment system mandatory. And yes, they did get weird asking international sellers to submit US-specific ID details in order to sign up. Some international sellers didn’t have that information since various countries have their own rules and laws. Any seller who couldn’t sign up would find their shop closed by E* anyway.

Thanks for the Stripe info!!

(Kim Blythe) #79

I’m getting a bit fed up of seeing the banner at the top of every page on Folksy!
Can it not just be in the dashboard page?

(Natalie Franca) #81

Hi @BelaFarCrafts I wasn’t asked for my passport details or anything other than my bank details when I signed up for direct checkout on the other side (I signed up for it when we were told we had to, otherwise we’d have our shops closed).