Folksy Ltd

CALLING ALL SELLERS: You can now enable your shop to take card payments!


(Brenda Cumming) #142

as an oldie this is far too complicated for me…I cannot be doing with another banking system.
Why can’t it be like on the dark side where they take payment by any method but if the customer pays by card they hold it for a few days and then skip paypal and pay straight into your bank account… All I had to do was agree to this and it was sorted. No new accounts and apart from having to wait a few extra days for my money, no hassle. Customers can pay with paypal or card.
Stripe would just make it too complicated for me…sorry…Apart from which I only have an old basic mobile phone and not a smart phone…


(Helen Clifford) #143

No need for a smart phone, Brenda - I did it with my practically-an-antique Nokia!


(Eileens Craft Studio) #144

To be honest our passports are the property of our country and we are not supposed to send them electrically anywhere or photo copy them. If fact its in violation of the usage of our passports. They only reason we can use them to verify who we are is when we show them to the correct department ie customs.

If we use it elsewhere we are not allow to allow it to be copied in any manner. It’s illegal for anyone to even ask to do that.

You certiantly should never simply had your passport over to someone and let them walk off with it into another room or for the to keep it at reception. Yes they can check it in your presence but it must be handed straight back to you. Never ever send it electronicially to anyone.


(Claire Woodhead) #145

Thank you Eileen.


(Sasha Garrett) #146

This is copied from the 2014 ‘Reproduction of the British Passport’ document released by the UK passport office

photocopies of the personal details page of the passport may be made, for the purposes
of record keeping only, by the following persons:
the holder/owner of the passport
notaries, solicitors, banks and government departments
a person or institution subject to the requirements of the Money Laundering Regulations
a person certifying that identification checks required under these Money Laundering Regulations have taken place

where copies of the bio-data, observations or visa pages are required, copies may be taken in either black and white or colour, and may be held electronically or in paper format. The person or organisation taking the image must ensure that it complies with the Data Protection Act when holding personal information

the full document can be found at


(Natalie Franca) #147

I thought that was the case too @SashaGarrett We have to take copies of passports (on the photo and info page) when we have new starters at work, to send (via email) to our HR department as proof of ID etc.
x


(Eileens Craft Studio) #148

So the changed it in 2014 that is news to me.

So you can’t start a new job without your passport well, that’s interesting they had better start handing out passports free of charge then.

We have our National Insurance Number for that purpose already. lol

and remember USA does not have the same Data Protection Act as we do .


(Su Mwamba) #149

I know some buyers simply don’t like Paypal (I love it myself), and I get mostly non pp sales through my E site. So not wanting to unintentionally put any buyers off, I’d love to set up Stripe here.

I filled in the form, which didn’t take long, and logged into my Stripe account. All looked good: I couldn’t see anywhere asking for further ID as some people have mentioned (I have a scan of my passport from when I recently moved house, so that wouldn’t be an issue for me), but neither did I receive any email, or see anywhere to request a re-send. Does anybody know where I would find this? The only options under my profile button are ‘profile’ and ‘sign out’. Under the little book symbol, I have options for ‘documentation’, ‘support’ and ‘keyboard shortcuts’ - I didn’t want to click on ‘documentation’ without being prompted, but maybe I should?

I couldn’t see anything else obvious, but after nosing around for a bit, clicked on the ‘business settings’ tab. I saw my account was unverified, so clicked the button to confirm and went through the steps to verify by mobile phone. All went fine, and my account now shows as ‘verified’.

When I tried adding an item to my cart to see if Stripe came up as a payment option, I was only offered Paypal. Is this because Stripe hasn’t gone live on Folksy yet, or have I missed a part of the process somewhere? Can someone else who has signed up offer any insight, pretty please?

Thanks in advance!


(Karen Ellam) #150

Glad all went well with your Stripe set up Su @TangleCrafts
I too seem to be up and ready to go.

As far as I know Stripes not gone live yet so we are still PayPal only at the moment.

Karen x


(Su Mwamba) #151

Great Karen, thank you! It’s good to know it sounds like all is looking as it should. I was just slightly concerned about not receiving any email. So long as I receive notification of payments (once it’s all live), then that should all be fine. :slight_smile: Thanks again for the reassurance!


(Sasha Garrett) #152

I didn’t receive the initial email confirmation either but did find it on my stripe dashboard - I can’t remember how or where now but if you scroll back to post number 77 of this thread Josara has kindly put instructions on where to find the resend confirmation email details.


(Su Mwamba) #153

Ah ha! Thank you, Sasha - that was the bit I couldn’t find. The email came through straight away when I clicked the link under Profile, and my email is now officially verified. :slight_smile:


(Ali Dufty) #154

I managed to complete the process with no further hiccups … I think I’m all connected and set to go !!!. Any update on when Stripe facility will kick in Camilla `? @folksycontent


(Camilla) #155

Good question! We had hoped it would be up and running last Friday but there have been some complications so Doug is trying to fix those. All the backend stuff is really complicated and we want to make sure it’s all right before releasing it to customers.


(Alison Sye) #156

I have just discovered a Stripe problem. I think.

About 6 months ago I opened a Tictail shop to sell some stuff for charity. They offered Paypal and Stripe. I hadn’t heard of Stripe, so I opted for just Paypal, initially.
After doing loads of research into Stripe, I discovered that in fact it was widely considered better than Paypal. The only reason I didn’t sign up was time constraints and I kept forgetting.

Anyway, when Folksy announced ‘Stripe’, I knew I would sign up when I got around to it. My only concern was filling in the forms incorrectly, especially after watching the introductory video, which seemed so complicated.

About 2 weeks ago I opened a Stripe account. It was easy, even for me. It is now connected to my Tictail shop.

Today I tried to connect it to my Folksy shop and discovered that you can’t use the same Stripe account for two shops. Stripe Support suggests you open another Stripe account. You can use the same bank account for two Stripe accounts, which is great, but the two shops must be for different businesses. My Tictail shop and my Folksy shop both have the same name and the same email address, So, unless there is a way around this (I can’t find one), I’m stuck.

Also, I may have picked up the wrong end of the stick here, but reading through this thread it seems that Stripe is compulsory on Etsy?? I don’t have an Etsy shop, but I have discovered recently that loads of Folksy sellers also have a shop on the dark side. Since Etsy got to Stripe first, it would seem this is going to cause problems, unless the shops are for different businesses with different names. Like I said, though, I could easily have the wrong end of the stick here. I’m not very good with this technical stuff, it scares me.


(Alison Sye) #157

Hi Valerie, don’t know if my problem is connected to yours?? See below:

I have just discovered a Stripe problem. I think.

About 6 months ago I opened a Tictail shop to sell some stuff for charity. They offered Paypal and Stripe. I hadn’t heard of Stripe, so I opted for just Paypal, initially.
After doing loads of research into Stripe, I discovered that in fact it was widely considered better than Paypal. The only reason I didn’t sign up was time constraints and I kept forgetting.

Anyway, when Folksy announced ‘Stripe’, I knew I would sign up when I got around to it. My only concern was filling in the forms incorrectly, especially after watching the introductory video, which seemed so complicated.

About 2 weeks ago I opened a Stripe account. It was easy, even for me. It is now connected to my Tictail shop.

Today I tried to connect it to my Folksy shop and discovered that you can’t use the same Stripe account for two shops. Stripe Support suggests you open another Stripe account. You can use the same bank account for two Stripe accounts, which is great, but the two shops must be for different businesses. My Tictail shop and my Folksy shop both have the same name and the same email address, So, unless there is a way around this (I can’t find one), I’m stuck.

Also, I may have picked up the wrong end of the stick here, but reading through this thread it seems that Stripe is compulsory on Etsy?? I don’t have an Etsy shop, but I have discovered recently that loads of Folksy sellers also have a shop on the dark side. Since Etsy got to Stripe first, it would seem this is going to cause problems, unless the shops are for different businesses with different names. Like I said, though, I could easily have the wrong end of the stick here. I’m not very good with this technical stuff, it scares me.


(Sasha Garrett) #158

Hi Alison @AlisonSye
Etsy doesn’t use stripe, it has its own embedded direct payments system (I think it is big enough that they got someone to write their own secure coding rather than using a third party provider). I’m sure their must be a way round the issue of having shops on multiple platforms both accepting stripe but like you I haven’t found out how though - it is relatively easy to set up an additional email address that you could use with stripe for the second shop. @folksycontent Camilla can you ask them please?
Sasha


(Alison Sye) #159

Thank you, I didn’t know that. It’s very easy to have more than one Stripe account with the same bank account. It seemed to me that were encouraging it on Stripe Support. However, it seems like my shops would need to have different names and I don’t want to do that. I will try to look into it more. It’s good news that it won’t be a problem for Folksy sellers who have Etsy accounts, though. I was worried that they might close their Folksy shops!


(Alison Sye) #160

Thank you, I didn’t know that. It’s very easy to have more than one Stripe account with the same bank account. It seemed to me that were encouraging it on Stripe Support. However, it seems like my shops would need to have different names and I don’t want to do that. I will try to look into it more. It’s good news that it won’t be a problem for Folksy sellers who have Etsy accounts, though. I was worried that they might close their Folksy shops!


(Alison Sye) #161

Another issue is that I have been trying to remove my phone number from public view for days, and it won’t allow me to do so. It says that this field must be filled in. If you have managed to do this I would love to know how.