Hi, I joined Folksy today and am trying to add my first listing. It keeps telling me that 'Item Description contains the following invalid characters: ’ but doesn’t tell me what characters are causing the problem! I can’t leave the page without losing all those details, so has anyone got any ideas, please?
Hi! Welcome to Folksy Could you copy & paste the item description you’re trying to enter to here? I know slashes aren’t allowed, but maybe we can work out what it is?!
Thank you! This is what I’ve said:
This is a multi-strand brass bracelet with a cute brass turtle.
The 3 strands are made up of the following: Brass chain, Turquoise beads and dark red Buri nut. Both sets of beads are threaded onto Irish linen cord.
Length of the bracelet is adjustable between 6 1/2”-8 1/2” (16.5-19cms) approximately.
Fastening is by brass lobster clasp, directly onto the brass extension chain, and this chain has its own little pale green Czech glass bead as decoration.
Turtle power!
Please note that, due to lighting effects and individual monitor settings, colour tones may show up a little differently on different computers.
Ahh - but you said it is erroring on the item description? What have you called the item as that’ll be where the issue is…
Item description sounds great by the way
Ooh no actually maybe I have that wrong - I sometimes get an error but it actually says item title - thought that’s maybe where the problem was. Out of interest what is the item title, maybe it could be that? Sorry I’ve been really confusing!!
I just said
Multi-strand brass turtle bracelet
And you’re being really helpful, not confusing!
Lol I’m trying! I’m fairly new here myself
Um…I’m a bit stumped then, as you have nothing in either the title or description that I could see would cause an issue. It hasn’t highlighted any other errors (usually come up in red) anywhere? If you’ve filled in all the title, description & have picked from the drop downs which category it goes in then I’m really not sure.
If you can’t find the problem then you might need to copy in Folksy support here to ask. Or wait for someone more knowledgeable to come along
You’re being really kind! It did have some other errors but I’ve figured those out, its just this one. I hope.
I contacted support and got an automated message saying they’ll get back to me within 1-2 days!
I’m supposed to be cooking dinner now…!
The hyphen might be the problem.
I thought that, but it didn’t make any difference when I took it out. I’ve seen hyphens used on other listings so probably not that.
Thank you, anyway.
Try copying and pasting the description into a word document, so you dont lose it and wont have to retype. Then just put a word or two - maybe just turtle bracelet in the title and the description and click on preview. Once you get to the preview stage the listing will be saved in your drafts and you can play around it without fear of losing all the other details.
That’s a good idea, thank you!
Thank you to everyone who tried to help!
Try swapping the ‘’ for in or inches and see if that sorts it.
I hadn’t thought of that one - thanks!
hopefully you managed to get it sorted by now, but if not, (& i think i settled on this format for my listings for error related reasons), i’d have put:
Length of the bracelet is adjustable between 6.5" - 8.5" (16.5 - 19cms) approximately.
more gaps!
Well. I have no idea what I did, but I tried all the ideas everyone offered and it still wouldn’t come up. Then I tried adding the text in chunks, and it kept breaking. In the end, I added each word one by one, without altering anything else, and it worked!
Does that make sense to anyone? I’m completely baffled!
…ignore me !
Wouldn’t dream of it! Thanks for coming in anyway!
That made me chuckle.
Pleased you’ve joined us. Welcome. Xx
Thank you. I’m looking forward to finding my way around and meeting everybody, too.