Hi all. We wanted to let you know that there have been a few cases of fake orders recently. Please read this article for more details, what to look out for and what to do if you suspect an order could be fraudulent - https://folksy.uservoice.com/knowledgebase/articles/1957648
In these instances, the orders have been placed through Stripe, and although the shipping address is a legitimate UK address, the customer’s username and email address are nonsensical and don’t match up to the shipping details (the email addresses are usually the same as the username but with a few numbers on the end), and they have all been paid for by US cards.
So please be extra cautious and double-check all aspects of the order before sending the items.
We have informed Stripe and we’re waiting for an update from them, but if you suspect an order may be fraudulent please contact our support team at firstname.lastname@example.org and/or contact Stripe with the order details.