Collectplus Courier Service

Hi all, so I’ve had an awful experience with ParcelForce - the parcel arrived in a horrific state - battered and torn - and 3 of the 5 items were broken. Luckily the customer is happy to accept replacements. So apart from packaging my latest order like Fort Knox I’m wondering if anyone has any experience of CollectPlus? The customer suggested MyHermes as they’ve had no problems with them before (whereas they have with ParcelForce) however, looking at the reviews online, almost everyone say MyHermes should be avoided.