I read a post saying how wonderful Hermes are.
This may be so if you live in a town and have an address which is easy to find. Allegedly the point of Hermes is that they use local people so should have a good knowledge of the area.
From a customer point of view and from someone who lives in a rural area Hermes and all other courier companies give me the biggest headache. If I have ordered something and then I see that it will be delivered by a courier company, my heart sinks. I have had parcels delivered to houses over a mile from my home. They swear blind they delivered them and left them in my porch - only problem with that is that they would need my house keys to leave anything in my porch! This is not an occsional thing for me or my neighbours, this happens on a weekly basis.
I had one recently where upon checking the tracking No. it was actually being sent back to the retailer for reasons best known to them!
So for me when I send anything I send via Royal Mail. They may not be perfect but I have a more confidence in them than any courier company/