had a message to say customer doesnt’ want to use paypal but couldn’t pay by card at checkout. this is what she reported
“At payment it asked for PayPal which I don’t have. I was then asked to complete a form which I did and I advised I could pay either with debit/ credit card. I then had a message to say the seller had been contacted re payment.”
Not familiar what happens at checkout so not sure what to advise her
Can you help?