Hello, I started my pottery shop in April and I am pleased with the results so far.
I have had a few reviews but not for a while and have also had messages from buyers saying they can’t leave a review, is there something I can do?. I have had a look to find out more on what happens after someone buys something and if they are always invited to leave a review but can’t find anything. Could anyone let me know how it works please?
Also if anyone would fancy looking at my shop and give me ideas on anything to improve it, I would be incredibly grateful.
Thanks
Victoria
All buyers (whether they have an account with folksy or not) should get an email a week after the item was dispatched prompting them to leave a review, if they don’t have an account then the link in that email is the only way they have to leave a review. (if you have an account it is possible to do it from the dashboard) I have seen someone else complaining that they were unable to leave a review and it was suggested that it was an issue caused by android so perhaps suggest to your customers that they try again but on a computer rather than on their phone.
As for improvements - I noticed that you’ve listed lots of things under art/ sculpture and ceramics/ ceramics and pottery whilst if I was browsing for things like your tapas bowls I would start my search under homeware/ kitchen and dining/ bowls (if a bowl was in the art section I would assume it was decorative only, in the kitchen section I would assume I could actually use it for serving items in). Perhaps recategorise some items into the kitchen and dining section and see which ones get more views.
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I’ve just had an email from a customer asking why she can’t submit a review. She says there isn’t a submit button, even though she can write a review. I’ll suggest she tries it on a different browser.
Hi Sasha
Thank you for replying. I know my daughter bought something for a friend (on her phone) and said she never even received an invite to leave a review , that was the point of buying through Folksy. I wonder if the other buyers tried on their phones as well. (Not great, as so many people perhaps only use a computer at work and their phones otherwise). I will suggest computer use to them, thank you.
Very grateful for feedback about the shop, I shall definitely change some of the functional pottery to kitchen etc as you suggested, lets see what happens, again thank you for your help! I love your work, it all looks stunning. Victoria
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Hi Francesca, I know apart from the reviews being a problem I have had someone trying to use Stripe on their phone and it wouldn’t go through and they had to use a computer. Thank you…
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It might be worth them checking their spam folder to see if the review email has ended up there.
(I also wonder if there has been an update to android and folksy hasn’t yet updated some script so their system currently isn’t talking to android systems properly which is causing the error messages. If you can find out what browser/ android version people were using when they couldn’t leave a review and drop folksy an email with that info it might help them figure out what’s going on)
If your buyers are having problems, it would be helpful to find out as much detail as you can about why they can’t (did they not receive an email after over a week, do they have the option but no submit button…), along with any extra information such as which browser and what sort of device they’re using, and then email Folksy support so they are aware there’s a problem and can look into it and hopefully sort it out before it affects too many buyers.
Thank you Kim. I have been finding out more and will e mail Folksy today.
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