Way back in November I ordered a tshirt with wording / picture on it. Realised as I confirmed the order it was a different picture from the one I’d originally spotted in the shop. Bought, paid for the one I wanted and emailed seller next morning explaining, asking him to cancel.
No problem at all. He replied it would be cancelled and shortly afterwards Ebay informed me the seller had indeed cancelled it.
Some time later I realised that the cancelled Tshirt kept popping up for payment and I several times had to remove it from my payment. Too busy to take notice,
This morning an unpaid order was raised against me for non payment against a Tshirt order showing on the system as cancelled and for which I have all relevant emails about the cancellation. If I don’t pay or if the seller doesn’t mark it as paid (tricky as it isn’t paid and it is cancelled) it can escalate on Christmas Day to a Suspension.
Emailed seller - he said ignore it, it’s a system glitch.
One hour after starting, second attempt after 20 minute onhold this morning a call to Ebay (no email address to be found so phone only option) I am none the wiser. The unpaid order remains against my cancelled tshirt order so can be escalated to suspension. Customer Services haven’t a clue how to remove it except to say it will expire.
I have a 100% star rating with Ebay, never had any problem with anything before including a couple of order cancellations for similar reasons, all amicably sorted.
So I will never ever ever hear a single word of criticism against Folksy support even if they do something really dreadful ( ) because whatever they do it can’t ever be worse than my Ebay customer services ‘experience’ today.
And… if I get banned from Ebay I will have a major problem getting my packaging etc supplies so here’s hoping I don’t get a nasty Christmas Day pressie …
PS: I must add that Folksy Support are always fantastic in case anyone reads this otherwise