I was intrigued by a case in the news, whereby a hotel charged a couple £100 after their stay as the customers gave poor feedback on TripAdvisor on their stay.
The hotel, apparently had this in the small print in their terms and conditions.
Anyone who tries this on, to avoid poor feedback on whichever website, may well find that the term is unlawful and considered an unfair contract term.
Trading Standards are investigating !
Not suggesting anyone on Folksy would try this trick to avoid poor feedback.
If someone gives totally unfair and unjustified feedback on your product or service ie tells lies, then you may well have a case of redress. You can be done for libel/slanderous statements on the internet, as easily as on paper or in the media.
I gave poor feedback recently, (I hardly ever do this), on a well known website, to a bookseller who completely misled me, the customer.
The description of the book described ‘Like New’, was badly brown-stained on every page. I obtained a partial-refund only through my personal negotiation, even though the bookseller was coming up with all sorts of excuses, even lies.
I would have had more respect if they would have just said ‘Sorry, we got it wrong’ and didn’t try to wriggle their way out. He is pressuring me to remove my feedback.
I wanted to make a minor edit to it, but the website only allows removal of the feedback or keep it on, no editing. So it will stay on, at least for a while.
Anyone got poor feedback which was either justified, or unjustified on other websites ?