@EileensCraftStudio Do you think it’s fair to make this comment when you know nothing about what happened? My sister’s birthday present was over 2 weeks late because of this seller. I didn’t want a refund - all I wanted was my sister’s birthday present to arrive on time.
When I placed the order - my note to seller said that this is a birthday present (and I really loved their work) . After 6 days I had no contact from the seller and the item was not marked as posted. When I contacted the seller they said the item was posted but continually refused to tell me when it was posted. They made vague comments like “it should be with you by now”. They then abruptly ended our email conversation with “I have offered you a full refund.” I was shocked, they just left me high and dry. When I asked them what I should do now - you have told me it was posted - should I get my sister to wait or buy a new present - they said they could not guarantee it would arrive and I should order something else.
So a week after ordering a present for my sister I am left with nothing, no explanation and then I had to start all over again and chose another birthday present. I had a very poor customer service experience with this seller. The present never arrived.
Also I then had to explain and apolgoise to my sister - I felt awful.
I am sorry that some sellers believe that giving someone a refund is some kind of fix all for really poor customer service - it is not. It is also no compensation for how upset I felt when a present that I wanted to be a surprise got totally messed up by this seller. And of course it is no compensation to my sister.