I had a lovely email from a customer saying she was absolutely thrilled with My jewellery item she received,but got frustrated as she couldn’t leave me Feedback.
She said it was easy to do on Etsy.
I think the Folksy rule that says you can’t leave feedback unless you’re a member,
is an obstacle to selling, as I read all reviews before buying an item online.
What do others think?
Yes, you have to be registered with Folksy in order to leave feedback.
I thought it was pretty normal with most places really…but then I tend to register with most of the places I shop with regularly.
It is a shame but it doesn’t bother me too much.
Would it have something to do with trying to prevent comments sections, etc from being hacked and hijacked? If just anyone can leave a comment, without having to go through a “recognition” process, then the system is open to abuse from spammers. It doesn’t perhaps stop the most determined individuals, but every little helps
Yes I suppose it is a security risk. I never thought of that part.
Yes I expect you’re right there.
I’m a newby here & think all good feedback adds to sales
It is frustrating when you are first starting out.
Thanks for your reply…
I don’t think that guest buyer not being able to leave feedback is an obstacle unlike on Etsy where you can’t even buy unless you’re a member.
never been on Etsy,so haven’t a clue how that works.
Did you mean Can’t .
Yes my sale was more important than feedback really to think of it.
Yes I did meant can’t, blooming auto correct
You’re right that guest buyers can’t leave feedback on Folksy, ie if a shopper has bought an item without registering or logging into a Folksy account then unfortunately they can’t leave a review for the shop. It’s just because of how our system works really. If you have feedback from a guest buyer though you could email them to ask if you could include their feedback or review on your About Page or as part of the item description?
I love the fact customers do not have to sign up to buy.
I don’t like having to sign up to a site to buy in fact the only site I’m signed up to is Ebay but that because I sometimes sell the odd thing on there.
I know I get more guest buyers than signed up buyers and I’m fine with that, as anything that makes it easier for customers to buy is brilliant.
Okay many Thanks