I sell on other sites and Folksy’s ordering notification method seems very strange. Everywhere other large site I’ve sold on vendors only get notified if someone completes the ordering process by paying for an item. I don’t quite see the logic of getting notification from Folksy if someone has only put an item in their basket - it doesn’t mean they are going to buy it (I’ve done that lot’s of times to check delivery prices or just hold it there in and think about it).
It says in the help guide that if payment’s not received you should contact the buyer to confirm they want to order - but I find that a bit like hassling the customer. As a customer I would just ignore an email like that if I got one - seems pushy. I think it’s a bit much that we should be doing that and doesn’t really give a good impression (especially if there are problems with checkout - there shouldn’t be! I’ve never run into problems purchasing or selling on other sites through Paypal).
Can anyone help me understand Folksy’s logic? Maybe I’m missing something.