I wondered if it is just me - these forums are fine, but I can’t get onto the main site right now, I get an application error. I’ve emailed support.
yes down for me application error. I managed to get on using chrome but not firefox
correction can only get on forums
Hi – thanks very much for your email, Helen – things are back up and running now.
I’ve put details of the issue on the status blog – in brief, one of our main services went down and was stuck in a loop trying to restart itself.
I’ll obviously be keeping an eye on things now.
Thanks so much again for the headsup and for your patience whilst we got it sorted out!
Doug.
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Does this explain the big fat zeros on my shop stats? Or is it just me?
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me too , zeros all the way xx
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Back now, thank you Doug!
Thanks to you, again, @HelenCliffordArt for letting us know!
@thistledownandHOPE and @plumporridge – do you mean 0 in the stats for today?
That could be an artefact of this issue.
Or do you mean that you’re seeing zeroes for all date ranges in the stats page?
Ah, I see what you mean – for yesterday.
I’m not sure what the issue there is – I’m investigating, now.
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Me too with 0 stats!
Sam x
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Well I’ve not had a sale on here since November! Lol!
Phew (not at the problem) but that explains the zeros today. I had over 3000 impressions yesterday so was a bit shocked to see 0 this morning 
I’m still investigating but I think that it’s a caching issue.
The stats data appears to be all there in the events database so I just need to work out how best to clear the cache for your stats pages (if that is the issue).
Investigations are ongoing!
Thanks in the meantime for your patience.
Doug.
Okay, got the problem – the synopsised (if that’s a word) stats data for each shop hasn’t generated overnight.
This will be because of the above issue where our application host for the events app (which is the same as for the main Folksy app).
I’m looking into kicking off the process to generate those, now. It might take me a while as I want to read any code before I launch it – it’s been a while since I looked at this bit of the stack because it’s been so well behaved! 
Thanks again,
Doug.
Not sure what that means sounds very technical and complicated, have plenty of coffee and biscuits 
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Sorry!
That’s how I talk when I fall out of bed to an outage and don’t have time to engage the human-language module of my brain!
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Okay, those people seeing no stats should now be able to see them.
Thanks once again for everyone letting us know about these issues, it really is invaluable.
Cheers,
Doug.
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Thank you Doug, just return home to find everything working perfectly, Suzzie
I’ve got 0’s too for views on the stats page but at the same time I’ve got things being “favourited” under shop activity.
@dougfolksy My stats came back yesterday but this morning they are all 0 again. Please could you have a look?