Shop name search. The only real way my shop is found using that is if it is spelt exactly as JOYSOFGLASS.
Just JOYS brings up a few shops with joy in their name but Not mine but illogically which is very odd as computers are built on logic it does find me with JOY !
JOYS OF GLASS with spaces (which I don’t have) brings up a screenfull of shops with random Joy OR Glass in their shop names but not me.
Why on earth would it not include my shop when all my shop name is included in the search term ? It includes “Tony Fleetwood” goodness knows why and things like “Dolly Joy” but not my shop.
For goodness sake (politely) I see in the totally none Joy or Glass shop named shop abovr that is has this in the about section –
I have always felt that one of the great joys of drawing and painting
Please don’t tell me that it is giving preference to random words in the shop about text… because that would be so silly I would break into hysterical laughter !
Why is the search for shops showing a random size of rectangular randomly selected listing picture and not Square images ? Chops all the lovely carefully presented images off and it all looks a mess. In the case of my shop I get my Australia with the top lobbed off
If I type ‘Glint’ into the shop search function, I get “no results found for Glint”
If I type ‘Glint’ into the item search, 30 items on page 1 are mine.
Here’s a good one for you all to try following on from my suggestion that shop name search might be searching the words in the shop about me. Didnt quite believe it myself but decided to test it out.
I found the word REFUND in my own about me and concluded no shop would have that in their shop name.
So I search for ‘refund’ in the shop name search and
Would you believe it… surely not… but YES there is my shop. Checked others which appeared (eg The owl and the pussycat) and sure enough they have Refund in their about me too.!!
I was a very succesful IT Sytems Analyst for many years and i can honestly say that such a search option would never ever have occurred to me .
Well that explains why it finds my shop when i search for JOY but not JOYS as i have the word Joy in my about me but not JOYS !
The problem is we are not thinking like customers As for the shop names, the likes of you and me should have chosen much easier names to remember and considered how a customer might spell them.
When i first started my locals called me ‘the bear lady’, (some still do) and i did consider it as a shop name but at the time I thought it might be misconstrued as the ‘bare lady’ …I wonder what kind of search results that would have brought up
You will be delighted to see your shop appears with a shop search for "palmistry’ and shows your shop picture as a figure of some sort with its head chopped off. About as useful as chopping the northern coastline of my Australia i suppose.
Customers are going to get very odd and inexplicable results .
You can even find shops according to the medical conditions of the sellers or what breed of dog they have . Probably not what most or even any customers want but each to his or her own .
@PoppyKayDesigns You will be interested to know i can find you with a shop search for “painstakingly” along with a couple of others.
I would laugh but it’s not really funny is it when the only mention of palmistry anywhere remotely tied to Bearlescent is in my ‘about section’ where at the very end I mention other interests such as palmistry and tarot and which should surely not even be looked at by the search.
Lol the figure with the head cut off is one of my new dolls.
It is annoying that my shop can be picked up with palmistry when mý bears can’t be picked up with bears, my rabbits can’t be picked up with rabbits…it makes no logical sense whatsoever and saying that the system needs tweaking is the biggest understatement ever.
I am honestly starting to wonder whether any of this was intentional or whether there has been some kind of error or gremlin in the system because surely this cannot be what Folksy wanted when they rewrote (might be the wrong word) the search facility.
Suggestion as the search is now pants, revers it to what it was. That should be easy enough by using a back up that should have been taken before a changeover.
Our shops could be suffering and losing sales from new customers. Returning not so bad as they go straight to their favourites.
Please revert back Golksy before you lose all your customers.
When Steve Jobs was alive he would never allow new software to go live until tested, tested, tested. He used a test site where select customers could test and any wrinkles ironed out before goes live.
As Folksy have a small staff base how long are these corrections going to take? If longer than a week, please reverse the changes to avoid losing more buyers and sellers.
Id like everything reversed, too. The previous search was pretty poor, i wont pretend otherwise but this is making it look amazing in comparison. Im sure admin are disappointed too, so its time to say “enough”, switch it off and start again
Its not working.
Change it. I dont pay for a broken site. I’ve amended this as it feels really harsh. So much here DOES work, and works nicely, but the search really seems to be a thorn in the side of this ecommerce site and I wonder why? I’ve never, EVER, had issues finding appropriate results on searches on other ecommerce sites, like the E site, ebay, amazon, even Aliexpress can find the appropriate items in a snap. Why can’t this search engine? Surely the structure already exists? I’m computer illiterate but if it’s already out there, doesn’t it make sense to buy the product and populate it with Folksy seller’s items, rather than trying to redesign the wheel? I can’t help but think Folksy are doing the latter, instead of using an already working system designed by another company. I may be completely wrong but I can’t imagine why it’s not working here other than that.
I have just done a search for “painting”. Over seven pages (why only seven?) of 24 items each, that’s 168 items, only 89 were actual paintings. The majority of those were ACEOs and a good many were rabbit ACEOs. (Are there any searches in which rabbit ACEOs don’t feature?)
Needless to say, not one of the 40 paintings I currently have listed were featured. I know there are literally thousands of paintings here by talented artists, but they are now lost in the ether.
The painting search was great if I were looking for a pendent or a brooch or teapot.
I must say as a Folksy customer (I’m paying you!), I feel very short changed. Not to mention invisible.
Please revert to the previous search until new version is fixed. For all our sakes.
When a shop search for palmistry brings up my shop because that word is in my about section there is somèthing very wrong, there doesn’t seem any logic in the way it’s working whatsoever especially as it isn’t picking up titles, keywords or tags.
I’m not tech minded but I can see that this search can’t possibly have been what Folksy had in mind, if there had been a bug in the system it would a be easier to digest than choosing to believe that it has actually been programmed this way.
We havn’t been told what the search is looking for and how it’s retrieving it’s results or why a huge majority of us have disappeared off the radar.
Folksy don’t need to give it longer to collect customer feedback when it’s so apparent it’s not working, We are as capable as any other cutomers to search for products, we do it day in day out on here and everywhere else online, if I went to any website and it brought back searches that were totally irrelevant I would shop somewhere else.
It needs to change quickly or there will be Folksy sellers moving elsewhere.
I’ve just searched for “owls” and got lots of nice results back, but within 2 pages, there’s a whole heap of foxes, rabbits, etc. I’m bamboozled as to why these are there. And that big Gift Guide banner screaming at me from the middle of the page is downright obnoxious. I’ll look at them when I WANT to look at them, and in the middle of a search is NOT the time I want to look at them. Irritating and nagging things. That needs to go.
And actually athe feedback request is to Our customers, our potential buyers. Folksy don’t sell Our lovely handmade things to anyone, they only sell our shop space.
I know for a fact none of my return customers will go to the search bar and leave feedback, and does it say anywhere on the homepage or in our shops or in huge letters above the search bar
‘would you please try the search facility and leave Folksy feedback’’ …how do potential customers know to do it.
I have just tried searching for ‘Green gemstone earrings’ none of my earrings have appeared despite having it tagged. I was also extremely annoyed to see earrings on page 2 which were every colour but green.
I then tried ‘blue gemstone earrings’ the same applied, none of my blue gemstone earrings where shown.
What’s the point in paying for a platform which is clearly not working as it should. During your experiment to alter the search button criteria and get feedback from buyers soon you will have no feedback because we will not be selling so you’ll have no buyers to get feedback from. Don’t forget sellers are also buyers!
At least offer sellers a discount on their subscription charges until you get this mess sorted out.
Sadly my shop is unfindable even if buyers know the name of it - it appears in search results but when you click on the link it takes you to an old, dormant shop of mine … no way of customers getting to my shop unless they type in URL or happen upon one of my items. As I have just reinstated my plus membership I am a little bit miffed to say the least. Bring back old search until new one is working.
How are Folksy getting feedback from ‘customers’ (ie, not us, because sellers aren’t the same as customers apparently… we look at things and behave all differently it would seem)? Unless they’re actively asking for feedback (I’m not seeing that?) then are they just waiting?
And if so, for how long?
Sellers are Folksy’s customers - I think this much unhappiness needs to be addressed. Quickly. Without sellers there would be no Folksy. I think we need a timeframe, not just vague “we’re waiting for feedback” or “we’re developing search further”. I’m not sure you’d want to develop further a thing that’s barely working, I think you’d want to start again.
OMG you’re so right! Earlier in this thread I mentioned that if I typed Oasis in the shop search a random shop called “red dragon metal art” appeared and not my shop. I really couldn’t understand why. I now just looked at their “about me” and low and behold the word “oasis” is there! I’m flabergasted! I then typed in NHS and there I am!!! Unbelieveable!
I mentioned this in my feedback. It’s the search query processing (everything that happens behind the scenes to fetch and return results) that is f…ried.
The danger is that potential buyers might experience search abandonment - just basically giving up on searching for anything on here as their entered search term is not reflected in the returned results. Poor product discovery experiences leave buyers frustrated.
As for the shop names, the likes of you and me should have chosen much easier names to remember and considered how a customer might spell them.
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