Folksy Ltd

Help! advice please

(Myhandycrafts) #1

Hi, a customer ordered personalized cards but have not specified which of the names are adults so I can’t size the reindeer appropriately. I have emailed via folksy but no reply and I say I will post in 3 days and as I’m new I really, really, really want to please but don’t know what else to do!

(Kylie Tilley) #2

have you tried to email them? or when they ordered them did they leave a phone number?

(Christine Shephard) #3

Try the email address on their paypal receipt, if it’s a different one. Sometimes those get picked up more often. Otherwise just wait - they will probably pick up your message eventually and you can explain why there may be a delay.

(Myhandycrafts) #4

Thank you for your advice, she emailed today apologising she had forgotten to give me the information, phew! X

(Christine Shephard) #5

That’s good news, well done on the sale! I’m glad it all worked out well for you :smile: