How to cancel and order once paid

Shop Talk
1

Hi … First time here for me. So I apologise if I make any mistakes.

I had an items listed as aprivate order and someone else bought it and paid for it.

I sent her an email and refunded straight away.

How do I cancelt he order tho’ it is saying she has paid for it even tho’ I refunded it thru’ paypal.

Any ideas or help would be appreciated.

Thank you very much.

Jaci

2

I’d put it all in an email to support@folksy.com and they will sort it out - I don’t think there is any other way of doing it.
Sasha

3

Sasha @SashaGarrett is quite correct. You’ll have to contact Folksy support as only they can cancel an order once it’s been paid for. I had to do this once and, as it was the weekend, it didn’t get cancelled until the Monday.

4

This happened to me today. I cancelled an order and issued a refund. Folksy support sorted it all out for me in a couple of hours and removed the Folksy payment from my account balance.