Hi,
I have realised I am not receiving emails from potential buyers when they use the ‘Contact’ button.
I have had a friend test it a few times and nothing comes in.
I have added robot@folksy.com to my contacts list but can’t add it as a trusted email address because I have never had an email from that address.
My email is working fine when somebody sends a message to my email from outside of Folksy.
I literally have no idea if anyone has tried to contact me the whole time my shop has been open.
Any ideas?
Thanks!
Molly
xxx
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The message comes from noreply@folksy.com, the same address as sends you the confirmation that you have sent the message.
I have just tried your Contact button and received confirmation that the message was sent to you.
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Last time I received an email from a customer, I replied but I never heard back from him. I thought it was strange as he seemed very interested in one of my products. I wondered if our replies get through when someone contacts us using the Contact button.
Has anyone had a problem before?
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Hi Helen,
Thanks for that. It did turn up and I have responded to you.
Stage that it doesn’t work when my friend tries it.
Good to know it does work.
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I imagine it is quite odd for customers if they are trying to buy something from Folksy and then they get a message back from someone else entirely.
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yes I have had had customers not receive my replies.
i have then emailed them direct and they have confirmed that nothing had come through, not even in their spam folders.
worth emailing direct rather than using the reply button, you can always copy and paste their original message.
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Good, and I got your reply direct to me.
As the person doing the contacting, you get a confirmation email from Folksy - which is pretty standard.
What I do then find a bit odd is if the seller is using an email in a different name - Molly, you might want to get your own email address rather than use the one you have…
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Hhmmm…if that’s what happened in my case, then apart from losing a sale, it would be embarrassing and unprofessional if the customer thinks I ignored him.
Thanks for your suggestion, I will try that next time.
Why do you think that would be better?
I set it up specificallly to be my business address.
Well it came to me from an email in a mans name which i assumed is your other half. Certainly not from anything like Molly !
Deleted it now or i would be more specific.
Actually maybe that’s why you think your friend’s message went astray…
Ah, Good to know. Thanks!
It should just say MMMJewellery but he set it up via his Microsoft account because he helped with the business stuff so I will have to change it,
It seems as though a few people may have had problems with it. I’m sure there was a post somewhere about this a few weeks back and Folksy said there was an issue but i thought it had been resolved.
I understand we can email customers once we have their email address on record but if a potential customer sends a message using the contact button and we don’t receive it how do we know to email them ?
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I think I got a four star review because I hadn’t replied to someone and they went ahead and bought anyway! I had of course replied fairly quickly to their question.
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I have had a message passed on by Folksy admin as someone had contacted me via the contact button in my shop about an item I made last year that they are interested in, I replied to them last night but havn’t received anything back again which obviously could mean they havn’t replied but my question is…can they now reply direct or would that reply also go via admin. If every message has to go through Folksy there is going to be a delay especially perhaps on a weekend which doesn’t look very professional.
I’m not technically minded and so I don’t understand why the enquiry goes to admin and not direct to us, wouldn’t it be easier if it came direct or is it a security type thing so that scammers can’t contact us direct which would make sense.
I had something similar a few weeks ago, Debby and I replied directly to the customer - the Folksy message included the customers email address. You should be able to tell by looking at the email reply you sent. Also, if you did inadvertently reply to Folksy, you would probably have received an automated response from them to say they will get back to you.
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Ah thank you Alison
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