I did send an email to explain that, as they had ordered 2 and it had charged postage for both, I would of course be refunding the excess as soon as payment arrives.
Always a danger they change their mind when they see too high a postal charge. I say in my profile that I refund overcharges but don’t expect customers to actually read that.
I’ve started adding a note now to listings as I had quite a stroppy message from someone a few days ago about the total charge for an order for 4 they didn’t complete.
I replied and explained but they didn’t get back to me…
Not fair really as I never overcharge postage. I charge at cost plus 20p for more awkwardly packaged things.
Just heard from my customer who hasn’t got a Paypal account and she can’t get it to accept her card so she’s getting someone else to pay for her or I’ve suggested I can always send her a direct paypal invoice.
I’ve kept the correspondence from my last 3 “non-payers”. None of them had changed their minds. They simply had problems, of one sort or another, getting the payment through.
In the case of my customers it’s the payment process which is at fault not their indecision
I hope this is the case Joy, but they could at least respond to the email that I sent. Still no payment this morning. If they don’t pay by tomorrow morning. I will put the items back in my shop…still hoping…
I personally do not think it is malicious…there could be all sorts of reasons…maybe the lady didn’t know how to cancel the transaction or had problems with paypal…I just wish she would respond to the email, so that I know what to do about items that could be offered to someone else.
Perhaps you are right and she doesn’t check her emails…
I’ve bought quite a few things from Folksy, and everything works smoothly from the PC.
I love shopping using my iPad, but for some reason PayPal always fails during payment.
I’m quite good with technology so when this happens I know how to pick up the payment using my PC.
I just wish PayPal would fix this app issue as its most inconvenient. I wonder if this is what happens to items being abandoned in baskets unpaid for. Maybe some folks don’t have a PC and rely on tablets or mobile devices.
thanks for that Karen…it might explain it for me and for others who have had similar problems…I shall just have to be patient and see what happens. I suppose if the items are not paid for by the weekend, I could send another nice email saying that the items are back in the shop but still available if the want to retry.
Brenda The payment link from Folksy to Paypal which they receive in the email is valid for 24 hours only.
So if they haven’t paid after 24 hours they won’t be able to pay you ( unless they have registered when it probably stays valid but not sure of that.)
Thanks Joy…the problem that concerns me at the moment is that several people on facebook have expressed an interest in my crochet and being the “good lady” that I am …ha ha…rather than a private sale, I have directed them to my folksy shop (that should get me some brownie points)…but of course these 4 items cannot be seen right now.
It is now over 24 hours, so I think I will get them back into my shop this afternoon and work out how to get the refund of fees.
I had one customer who didn’t respond to my message asking for a colour choice. I even emailed her from my other address just in case as I suspected she thought she was getting both.
Eventually I chose a colour and sent it.
Next day she ordered the other. Still no note on the order, no response to anything.
I then promptly dropped the second one onto the concrete floor. Ooops.
I sent her a different one.
Then at last she emailed me !
Replacement not suitable, could she have another which will be picked up at a market I’m doing on Tuesday, Have made some more so there is a choice.
All really messy and time wasting.
If she had only replied to me in the first place we could have sorted it / I would have posted both to her instead of smashing one / sending one she didn’t like / having to make more etc etc
The customer is always right, right ?
PS: My postal rate was wrong so when I posted the second on its own I lost £2 on a £5 order (+ the £5 breakage)
Did someone mention once that if you don’t have an account with Paypal it restricts the number of times you can pay by card ?
My latest “not a” “non payer” couldn’t get it to accept either of her two debit cards. Fortunately her partner paid using his account. I’ve forwarded the correspondence to James as more evidence that non-payers are often not people who have changed their mind but people who can’t get the payment through.
