I had a sale yesterday, and usually I get an email from paypal or stripe confirming a transaction. I haven’t recieved either, so I’m not sure if I have been paid?
Thanks for any help xx
Have you checked the accounts of both as sometimes these advices can be delayed.
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hi @Caroleecrafts yes I have checked, still nothing. x
Have you checked your spam folder to see if there is a message from Folksy saying that the customer is having issues paying? That normally includes the customer’s email address so you can contact them/ send them a stripe/ paypal invoice/ organise some other form of payment.
Did it get sorted, as I couldn’t pay for something just now? @folksycontent
Bit concerned this is happening and people abandoning their baskets.
@Amberlilly I haven’t, but I have just emailed folksy to see if they can shed any light on it xxx
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Thanks. As it’s happened to me so who else has it happened to? The page said to contact the seller if you have a problem paying.