Folksy Ltd

Just a thought about non payers


(Gill Wootton) #1

I have just made a purchase on Folksy I had a bit of a delay trying to get into paypal to complete the transaction. While I was waiting I received the “congratulations on your purchase” email on my phone. I knew that I hadn’t because I was still waiting for access to paypal. At that point a customer might have given up to try later and changed their mind in that time. The item would show as sold to the seller but waiting payment. It surprised me to get the notification when I knew I hadn’t completed it. It doesn’t explain why buyers ignore emails maybe they are embarrassed but it might explain how sales with non payers happens.

Gill x


(Eileens Craft Studio) #2

Very interesting and you might be right. Thanks for the information.


(Sian ) #3

Hi Gill

Could you please email us at support@folksy.com so that we can look into this?

Please let us know which order it was and which browser and operating system you are using,
http://whatbrowser.org/
http://whatsmyos.com/


(Gill Wootton) #4

Done it Sian thanks

Gill


(Planeteventsdirect) #5

It could be. I had a non payer just last night…maybe the same thing happened to him/her, i did email but got no reply.


(Deborah Jones) #6

I had a buyer a couple of days ago who said the paypal page wouldn’t open - they gave up and sent a cheque.


(Gill Wootton) #7

Same again with a 2nd purchase I bought something from JoysofGlass transaction went smoothly but had confirmation from folksy before I had logged in to PayPal. Support are investigating.
Gill