If you go to the order page on the dashboard then the order number is at the end of the URL 
Or, if you print the receipt to pdf then the order number also appears in the file name!
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Thanks very much for that! I donāt use Folksy that much or would have realised, itās a bit of a damp squib! The order number really should be on the receipt, every other platformās does.
I didnāt get a notification but had seen i had a newly sold item listed on my sold pageā¦ checked my orderā¦
. payment method ā¦alternative ???
.Awaiting paymentā¦
???
Will email the customer and copy to Folksy support
Has anyone else who has not had the notiication also got an odd unpaid order showing ???
Customer has responded. She got a paypal problem paying message ā¦ a bit oddā¦ never seen this before. Have paypal invoiced her and will mark as paid when she does.
Well thatās sorted. Paid.
Thereās a help page for this. Itās quite common with the people who hate using PayPal, but also useful when the payment processors are misbehaving for whatever reason.
Thanks Kim, yes I am used to the emails saying they have a problem.
In this case I didnāt get an email at all. I suspect Folksy and Paypal were super busy and disconnected so she didnāt get back to Folksy to tell me about the problem.
I wondered if she had changed her mind part way through payment so when I emailed I checked if she wanted to continue with the order and she did. So I did what I always do when Paypal and Folksy fight and sent her a Paypal invoice which she paid.
Not done one for a while obviously as the payment link must be much improved ā¦ and now the format of the invoice is all changedā¦ grrrr.
~Almost as bad as not being able to do a postage refund via Paypal on my phone and not sorted that one yet !! May involve removing the app and going in to the base site !
Just thought I would mention the problem here though in case others had the same problem and have an order stuck as unpaid.
not getting emals to notify me of a sale , checked junk folder too
@dianesdecoupage I received an email from Paypal telling me I had made a sale this morning, but have not had one from Folksy. The sale does appear in my orders, but have not had the usual ācongratulations youāve just made a sale on Folksy etcā. DId you get any response from the Folksy team to your problem Diane, and did you ever get your email notification, as I do appreciate that sometimes the problem is with the internet rather than Folksy.
Just checked the webserverās webmail page and it had spammed it - I have no idea why as I have never had that problem before. Thanks a bunch BT !
I didnt report it as had another sale that came through and received a notification from folksy. I had a wee look in the jink folder but not there. will keep an eye on it though and if happens again I will get in touch with them
If itās any encouragement, last week I received an email that was dated 10 days before it arrived, so you may get it eventually! Fog in cyberspace slowing down traffic?
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