I have a bit of a dilemma
I recently rebranded my shop and at the same time changed my paypal account so that I could keep my crafting transactions separate from my personal ones. Unfortunately on entering the details on Folksy I typed the address in wrong. I didn’t realise this until I got an order last week but no payment arrived.
I emailed the customer in question to explain that if payment had been made that it had gone to a non existent paypal address (I checked and the email I had entered is non existent) and that the payment would therefore show as unclaimed on their paypal account and they would be able to cancel it. If not cancelled, apparently it is returned after 30days anyway. I asked them to get in touch if they still wished to purchase the item.
I have not heard anything from the customer and now am not sure what to do.
should I assume payment has been cancelled (or maybe was never made) and the customer has changed their mind, in which case I can cancel the order my end and return the goods to my shop.
should I send the items anyway as a gesture of goodwill, it was not a particularly large order so I wouldn’t be making a huge loss.
should I email the customer again and if so how long should I wait before doing so
I feel so bad about causing this customer such inconvenience, I know the fault is mine but unfortunately I am unable to correct it from my end.