I’m looking for some advice for an order I’ve just received.
The order is paid for, and the delivery address on Paypal is an Australian one.
The delivery address on the Folksy order is a British one.
The recipient’s name is different on both these addresses and there are no additional notes with the order.
I have twice tried to email the customer, and twice the email has been returned as '‘recipient rejected’'
This is the paypal email address, the only one I have.
The customer paid Australian postage, but that doesn’t really mean anything, as I have had that happen previously on a Scottish order, where the address was changed but not the country.
I also don’t understand how an order can be paid via paypal using an email which is apparently unreachable as an email?