Hi guys
I have just sold an item today, but the postage fees havenāt shown up on the order. Fortunately I know the buyer from previous sales, but I was wondering if thereās a problem that others are experiencing
Hi guys
I have just sold an item today, but the postage fees havenāt shown up on the order. Fortunately I know the buyer from previous sales, but I was wondering if thereās a problem that others are experiencing
I know of this issue happening before. Have a look at this thread http://talk.folksy.com/t/anyone-else-having-problems/12020 - it boils down to whether or not they have selected to pay via paypal and if they havenāt then folksy donāt have the verified address so canāt confirm how much postage to charge (ie UK or overseas) so it gets set to zero. You might also need to check your settings in Paypal - if you log in to paypal then on the settings page there is a āmy selling preferencesā tab which has at the bottom a āpostage calculationsā option double check what has been selected there but if memory serves that tends to cause postage to be charged twice (once by folksy, once by paypal).
Hope that makes some sort of sense (my grammar rather looks like it has gone awry)
Sasha
Hi Sashaā¦thank you so much for your message, as you hit the nail on the head. The buyer emailed me saying sh couldnāt log into her PayPal and needed to do a bank transfer, so that would be the problem. Suppose there isnāt much we can do when that happens and itās embarrassing having to ask for the postage Hopefully it wonāt happen too often as I donāt want to have to put prices up to compensate. Iāll have to put a message on my listing letting buyers know.