Shop re-ordering issue

[sianfolksy (Sian)]

We’re about to deploy an update. This may result in you seeing your shop items change order in shopkeeping. More info:

Shop items may appear to reorder after a deploy

[StephanieGuy]

Thanks for the heads up Sian.

[lizdyson]

My items have been leaping around in shopkeeping for months - it’s a pain in the bum, but I try not to worry about it. Will they stay where they are now?

[ARCJewellery (Angela R Connah)]

@sianfolksy1 Hi Sian, what is the latest on this re-ordering issue? The order of my shop is still changing every time I list or re-list items. It looks a mess but I don’t want to spend time sorting it out if this is still ongoing. Any news would be appreciated.

Many thanks
Angela

[DeborahJonesJewellery (Deborah Jones)]

@sianfolksy1 Please can we have an update on this- relisting and adding new items didn’t used to affect shop appearance at all.
Now it seems to shove the very things we want to promote right at the back of the shop. Resulting as Angela says in a mess.

[stephshortstationery (Stephanie Short)]

Yep, totally agree with above comments, my shops just seem to be listing items in any order that takes their fancy!!

[sianfolksy (Sian)]

Hi, sorry - it is being worked on as we speak. I updated on another thread last week (Order of items in shop - #67 by sianfolksy):

@sianfolksy1

There are two issues here.

The original issue (arranging items not staying where you moved them to) was fixed. Unfortunately once that was fixed, a second issue was identified, which is that when you re-list, items are sent to the bottom.

To confirm, the current state is: - If you re-arrange an item in Shopkeeping, it will retain its position in your shop order, unless you re-list it. - If you re-list an item, that item will be sent to the bottom. - You will have to rearrange the item again each time you re-list if you don’t want it to stay at the bottom.

We hope to fix this second issue as soon as possible so that re-listed items retain their position. Unfortunately, it is a much more significant piece of work and so does need scheduling in alongside the other current development work, but it is a priority within the next 1-2 weeks.

I’m really sorry - I know it’s frustrating for lots of you in the meantime.

[sianfolksy (Sian)]

Ok, that second issue should now be fixed: re-listed items should retain their order - please contact support if you see any more problems!

[MoreTeaVicarKnitwear (Natalie Franca)]

Thanks very much @sianfolksy1 that’s fab news! xx