At the beginning of the month, I received my first Folksy bill (timed and dated 2.04am, 1st October) since returning to sell here after a long absence. It informed me I had 14 days in which to pay. I therefore flagged it in my inbox, with a reminder to pay by the 15th October (tomorrow).
As the 14 days is not yet up, I was amazed to receive an email from Folksy in the early hours of this morning, telling me the payment was OVERDUE. Unless my maths is seriously flawed, it is not ‘overdue’. I technically have till 2.04am tomorrow morning to pay this bill, so the last thing I expected to receive was an email which is not only factually incorrect, but is extremely unpleasant in tone.
@Folksyadmin, if you want your customers to pay your bills promptly, it would be good idea to take a serious look at the flawed timing of this ‘rubbish’ email (your word, not mine!), and send a pleasant REMINDER email on the 14th (final) day instead. I’m quite sure I’m not the only one who has been upset by it, and will therefore now not pay within those 14 days as planned, and will instead wait until the very last moment. ie. the 31st October!