Folksy Ltd

Sold but still there

A couple of times recently I’ve sold an item but then found it’s still for sale in my shop. Both times I’ve had to hide it from sale myself because it’s already sold. Has anyone else had this happen?

Hi Martine. Could you email Support with the details of the items so we can look into it, as that shouldn’t be happening. Thank you!

Thanks. I’ve sent a message to support.

I have had it happen but only if I have been checking for unsold accidentally expired items and then inadvertently renewed something already sold as it’s not easy to pick one from the other on the expired list.
The act of renewing automatically sets for sale quantity back to 1.

It wasn’t that Joy, because I nearly always only make one of a kind things. I think admin are sorting it out.