Hi,
I was going to upgrade to a plus account for the run up to Christmas but just been to set it up and it has changed a bit (since the summer). I have to create a direct debit and it linked me to an online banking page to enter my bank login details - I’m not happy with that after being hacked in the past. I’m not adding my personal bank login details to anything other than an “actual” online banking site.
To cancel, it says I will need to contact the bank - It used to be easy to cancel the Plus account.
I literally just want one month so I can participate in the Christmas event and add some new items I have made. Why can’t I just pay for one month - I don’t want to have a direct debit every month as I can’t justify the costs with the number of sales I will have.
Maybe I am worrying needlessly but quite honestly that has put me off paying for the Plus account which is a shame. @folksycontent
Thanks
Your best bet is probably to email Support - they were very helpful when I upgraded and I couldn’t get the GoCardless thing to work! They sorted it all for me very quickly
wow… I was thinking of doing the same, but having to contact my bank to cancel a subscription is a big no no for me. Anything that gets difficult to be cancelled or trying to keep me without my will I avoid like the devil. Not a good move from Folksy at all.
Bank security checks changed and they now have to be more vigilant that the person setting up the direct debit is indeed the account holder which is why you saw that log in page. If I want to cancel a direct debit I just log on to either my online banking or the app and select the direct debit from the list and hit cancel (actually much easier than it used to be, I don’t have to talk to either the bank or the payee, just hit the cancel button).
Thanks Sasha, I personally don’t mind cancelling from my app or online, as I already do it anyway when I cancel anything. It’s trying to talk to anyone that I hate, as everything is automated now, you speak to robots for ages, navigating all through their different button options, before you actually talk to somebody. Thanks for the clarification to the scary (to me) “contact the bank” sentence
I tend to pop in and out of having the plus account (lack of sales don’t justify me having it all the time) and it’s so easy to do.
The bank needs to know its you, (my banking app just pops up and I go through there) then when I want to cancel I log onto my banking app, find the DD and hit the cancel button.
Thanks everyone. I just don’t like the new banking page that comes up for the direct debit and have to use my bank pin numbers etc… That shouldn’t be shared anywhere other than online banking. I think I will get in touch with folksy first. Thanks for the help.
I believe this is the screen that pops up from your actual bank, so they can verify it is you, as you are trying to set up a direct debit. Nothing wrong with it, and it’s not down to how folksy works, you will get the same screen every time you try to do a similar transaction online, on whatever site. It’s extra verification step that the bank has set up, to avoid fraudulent transactions. You should be able to find some relevant info on your bank’s site to put your mind in rest x
Yes, the log in screen is from your bank.
The Plus account is paid by direct debit (it’s been that way for years) but you’re not tied in to it for any period, you can cancel whenever you like so it’s fine to just sign up for a month - you just need to cancel to make sure you’re not charged for a second month.
The standard sign up process for GoCardless changed around a year ago, where the default method is now to verify it’s you by signing in to online banking. However we know not everyone has online banking, so if you’d prefer to use the alternative sign up that doesn’t use online banking, send a message to support and we’ll send you a link for that.
You do NOT need to contact your bank to cancel Plus/the direct debit. Simply go to dashboard > Plus account > info > click the link to cancel.
If for any reason that doesn’t work, you can also contact support and we can do it for you (but in general it’s not something we get problems with).
The only thing you need to remember if you only want to sign up for a month, is to cancel more than 3 working days before your next charge date to make sure the next payment isn’t set up.
Thanks for putting my mind at rest. It was the online banking that was worrying me but I have just been through and sorted it all out now.
I have to say it is a bit of a long winded process though. I’m used to buying and selling online but for someone who isn’t used to it, I think it would put them off (honestly it put me off).
I really do think it might be worth adding a note that there is an alternative way to sign up and that it can be cancelled through Folksy. Thanks so much for getting back to me, much appreciated.
Claire x
@kernowclaire Unfortunately we can’t change the wording once it gets to the set up process because that’s all controlled by GoCardless (which is maybe why it says to cancel through the bank, because that’s an option everyone can use, but not every company will have their direct debits set up in the same way as us with a cancel option on their site).
But yes, it would be helpful to get a note on where we can change the wording to ask anyone having problems to contact us so we can sort out the link for them. I’ll pass that on to see if we can make some changes.
We’re also hoping once we’ve completed the work on our new checkout that may lead to some more changes we can make to Plus payments.
Hi, I’m just new to Folksy and I too joined the Plus account in order to take part in the Craftmas Market - my bank wasn’t compatible with Gocardless so I had to input my account number and sort code. I was concerned that maybe I shouldn’t have gone ahead with it so I contacted the Support Team and they confirmed it was all in order. I’ll cancel after the December Craftmas Market which is over 4 days.
