Spam message

1

Just to make you aware: Had an email today, supposedly from Folksy, with the Folksy heading. It said that I was being taken off the mailing list as I was no longer participating and was not answering their emails. Deleted immediately!

2

I had the same one

3

Probably sent by one of the spamming shops :rage:

4

Hi Jennifer and @LynwoodCrafts. That email was from us. We sent it to everyone who hasn’t opened our ‘Folksy Gifts and Offers’ newsletter in the last 3 months and also didn’t open a selection of our Christmas campaigns last year.

We need to clean our mailing list as we have thousands of inactive subscribers (lots of them probably bots), which affects our ‘trust rating’ and also costs us lots of money.

So sending out reconfirmation emails like this is a way to ensure only people who want our newsletter actually receive it.

If you would still like to receive our ‘Gifts and Offers’ newsletter, please do either click the button on the email or if you have already deleted it, then you can resubscribe here - Gifts and Offers Email

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5

Folksy messages always go into my junk folder. Any suggestions as to how to stop this please?

6

Try adding this address to your contact list or address book: postie@folksy.co.uk
That should work.

7

Thanks Camilla. It’s already in my address book but I’ll delete it and add it again and see if that works

8

Newsletter emails come from postie@folksy.co.uk, sales notifications and messages through the contact button come from noreply@folksy.com, activity updates/expiring items/order confirmation/shipped notifications come from robot@folksy.com and if you’ve contacted us it’ll come from support@folksy.co.uk.

It can help to make sure you’ve got all of those in your contacts, but it can also depend on your email, because some will work a little differently, such as there might be a “safe senders list” you can add them to, or you might have to set a rule/filter so emails from that address always go to your inbox. You might also be able to alter how strict your spam filter is. Searching the name of your email provider with “stop emails going to spam” will hopefully give some specific instructions for your email.

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