When was dispatched email sent?

Shop Talk
1

I’m having a brain freeze… I have a customer who hasn’t yet received an order sent first class over a week ago. She says she received a dispatch email from Folksy - but the date she has given doesn’t quite match up with my records. Is there somewhere I can check what date the dispatch email was sent?
Hx

2

There isn’t anywhere that we can check when an order was marked shipped/ the dispatch email was sent but if you email support with the order number I’m sure they will look it up for you. Proof of posting would have the postcode the item was sent to and date dispatched on it can you not sort through them and find the right one? (might be quicker than emailing support)

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3

Thanks for replying. During Covid-19 I’ve been avoiding the post office, so risked not having a proof of posting - obviously regretting this now (!) but to be fair it’s the first ‘problem order’ I’ve ever had. I just wanted to check I hadn’t made a mistake in my records. It would be helpful @Folksyadmin if sellers received a copy of the dispatch email. :blush:

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4

Please no email like that for me…I have enough already…

5

Perhaps not an email but the means to look up the information online.

6

The only proof of postage you can have is that from the Post Office. I’m sure lots of people do already have these.
I often don’t mark orders until despatched for several days so that would prove not a lot re whether posted and actually when.
What I do always keep is a digital copy of the ‘invoice’ I send out with the order which shows the date ordered/paid and also the date and method of postage. Perhaps you could keep a copy of whatever you send and add a date to it.

7

I’ve been posting mine via my local RM depot (much quieter than the post office) and they set up a stamp it yourself certificate of posting desk (you print the CoP when you buy your postage online and then stamp it at the depot when you drop off the parcel).
There are still some significant delays to post in certain parts of the UK - one sorting office (somewhere beginning with B can’t remember the rest) had to be shut down for a deep clean after several members of staff went down with covid-19. They are slowly but surely clearing the backlog a few sacks at a time whilst they keep up with new post and I’m sure that’s not the only place affected. Ask your customer for patience as Royal Mail wouldn’t consider it lost until 10 working days after it should have arrived.

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8

I always mark my orders dispatched same day as actually dispatched - that’s why I wanted to check this particular order dispatch date. And usually I’d have a proof of postage - it was just this one order when my usually meticulous paperwork went astray!

9

Yes definitely still post office delays - an order to Canada recently took a whole month.
My customer who hasn’t yet received her order isn’t complaining - she just queried the (so far) non arrival and is happy to wait another week.

10

I always intend to mark my orders as despatched on the day I take them to the post office but best laid plans and all that mean that sometimes I am surprised when I look at my order list to see some still sitting there… especially when I’ve already had a nice note from the customer to thank me for it and maybe even a lovely review.
One other thing I do always do is send an order acknowledgement the day the order arrives saying when I will be posting and how…so that again gives me a record of when it was actually despatched …
|I just don’t think there is any chance, at all, of Folksy making a change to the system for this.

Hope you can get out to your post office soon. I am really really lucky in that I live in a rural area but we have a village shop come post office . Very safe, sanitised, 2 people maxin at a time and usually only me there, a screen between me and the counter etc.
I’ve been posting almost every day since the lockdown started and am more than happy to keep Jo the postmistress busy and in business.

xx.