How do we report possible malware being sent through Folksy messages? please

Shop Talk Social Media
1

Hi, I set up a shop here on Folksy about 2 months ago and since then nothing has happened, not that that is my issue. I just got a message which looks entirely official and which is from a “Buyer” unhappy that I have never sent their order despite them apparently paying through PayPal some time ago. I have never relied any notification of a sale here, not from Folksy or from Paypal and there are no sales in my shop stats. The message contained a link which I STUPIDLY pressed and it tried to download something which I quickly blocked Fingers crossed I was quick enough). How do we report stuff like this and who to?

2

I’ve just had one of those! Sure it’s spam. Just came on here to see if anyone else had had the same.

3

I think I have the same thing. All my shop items have expired, so I don’t see how they could have bought anything! The name given is lywilcove. I opened the email but didn’t click on any links and have deleted it now. Hope that is enough.

4

I’ve just had the same message, forwards the message to folksy support

5

I’ve just had this too :rage:

6

I just got the same E-mail, but luckily I did not click the link. Obviously something new doing the rounds. I have deleted my e-mail and not replied to it. @Folksyadmin need to be made aware of this as well

Sam x

7

Here’s the Folksy link on how to report https://folksy.uservoice.com/knowledgebase/articles/91791

Sam x

8

Yep I just got one of those and I checked in my orders first as I knew that I had not received anything recently - so who do we report this to?

9

I just received a similar message. I came here first too before clicking any links. I’ll forward it to support@folksy.co.uk and hopefully they will be able to block/delete the account.

10

Thanks Sam - I report it now
Cherie :slight_smile:

1 Like
11

Hi!
Same as everyone else have I just received this message via folksy email and came on here for clarification. The name given was 'biotrabanrau81’
Will forward it to folksy support as suggested.

12

Another here, with a different user name :frowning:

14

Me too! A few minutes ago! Sounded dodgy. Folksyhour last night mentioned forum usefulness so I thought o ho this is a forum moment.

And I am instantly reassured, thank you all :kissing_heart:

1 Like
15

Me too, from a buyer calling themselves ‘quistewelrin’

I’ve forwarded to folksy support and deleted it.

16

I have had one too with a different user name. Have forwarded it to support and deleted.
Gill

17

Yes I have had one the same name as the above. I also came on the forums to check, as I thought it was dodgy.

18

For once I got it too, usually I feel very left out! They are bombarding sellers, it arrived in the time it took to drive home from school. The English is appalling in it, always a simple giveaway. I won’t bother to report the same person if dozens of you already have.

19

I have just emailed customer support, I recieved this but didnt click on the link

750×1333 85.8 KB

20

yep - I’ve just had the same email. You can usually spot these by the poor grammar.

21

I have had the same message but was suspicious when the sender referred to ordering ‘stuff’!
Just delete - usual poorly written spam.