Photo Upload Issue

I’m having issues too but not with uploading photos. It wouldn’t save my new listing I’d just done I had to try 3 times :woman_facepalming:

Good morning

Can you message support@folksy.co.uk with your issues and they will look into it for you

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Is there something wrong with the site Sarah as I not able to edit or move photos around on the listing page

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Not as far as I know. What device are you using?

iPad Pro. I’ve not had any issues really till today, I’m listing new stock and it was behaving badly but seems to have settled now

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I’ll ask the team if there was a problem earlier - was it the new listing page that you were using?

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I’m having the same problem - it seems to work if I move and sort of shove into place with a bit of force but if I try and drag and drop gently (like I’ve always done) it jumps back to the wrong place.

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What device are you using Sharon @TheOldButton? Is it the new listing form?

Both actually as some are new set up some old set up

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I get this too Jacqui @PreciousNewbornKnits I’m listing on a Google pixel9. I’ve found the only way to clear it is to switch my phone off then on again, and only add one image at a time. It’s a royal pain though.

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Yes I’ve had that for a couple of days. Irritating !! Always use my laptop.

I’ve had no problem uploading or deleting photos but can’t move them where I want to easily.

They seem to ‘stutter’ and end up a couple of places away from where I intended. I use a PC.

Yes that precisely

I’m using a Chromebook and everything appears to be working normally for me. Is it a problem on a particular device perhaps?

Just moved a couple of photos on a listing using my phone.
I wonder if it is better to move top to bottom rather than trying bottom to top and left to right not right left.

Never noticed it though until recently

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PS On my laptop so thought i would have a proper play.
It is working perfectly including on the two listings I did yesterday where i struggled to get my photos into the order i wanted and even a trial new listing. I could move left right top bottom and back again and everything slid exactly where it told it to.
Maybe a fix has been applied to the little gremlin

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It should all be working correctly now :grinning_face:
An update last week caused a little glitch but it’s now been fixed.

If you notice any more problems, please let us know and we can investigate.

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I was using laptop, Firefox browser, new listing form, Sarah @dotterypottery

Glad you (Doug?) found a fix.

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