Hi everyone. Our reviews/feedback system is long overdue an overhaul. It’s a really big job and one we couldn’t tackle before variations but now that’s live, this is next on our list. We’ve already got some ideas of how to do it but it would be useful to know what you as sellers (and buyers) need and want from it.
Do you have any concerns or worries that you want us to bear in mind? For example, if you’re an established seller with lots of feedback already your needs might be quite different from a new seller. What’s your experience of reviews and feedback on other sites, either as customers or sellers? Are there particular review systems you think work well and why, or likewise are there some pitfalls we should definitely avoid?
We’d love your help on this!