Folksy Ltd

Photo Trouble


(Joanne Joyce) #42

can’t load photo’s to my listings again @sianfolksy :frowning:


(Kim Blythe) #43

You need to email them at urgent@folksy.com . They may not be looking at the forum out of hours.


(Ali Dufty) #44

This seems to be happening every few days , grr . I’m having problems too . Have reported though .


(Zoe Fowler) #45

I am getting fed up with this, I have just paid out for a Folksy plus account and since then have not been able to list many items. I waste my time writing out a description, go to add a photo only to find it won’t load! Two things I hate doing are wasting my time and money. Hope you get this fixed soon Folksy! I have e mailed urgent@folksy too


(Sasha Garrett) #46

@Zoknitandsew If you copy an existing listing it will copy all the old photos over, you can then change all the text for your new listing and hit the preview button - doing this saves it to your draft listings tab. You can then go in and add new photos and delete old photos - if there are issues with the image server you won’t be able to add the new photos but you won’t loose all the text as it is saved in drafts albeit with the wrong photos. Not as good as having a working image server I know but at least it saves the wasted time and frustration from writing a listing and then finding you can’t add photos and loosing it all.


(Zoe Fowler) #47

Thanks @SashaGarrett I will give it a go. I have spent so much time writing out lengthy listings and then losing them. I am fed up with keep going over the same ground and getting nowhere it is so frustrating! I have only sold one thing on here in 12 months and thought by getting a plus account and listing a good amount of items my shop and listings might get seen by more. It seems the gods are against me! Beginning to wish I hadn’t have bothered! Sorry, rant over​:angry: breathe and smile! :grin:


(Sasha Garrett) #48

Rants are fine - we all need them occasionally. The other option if you have started from a new listing and then found that you can’t load photos is to copy the description text to a word file and save that to be copied back to a listing when you can get photos to load - doesn’t help you with all those other boxes with drop down menus but it means you haven’t lost everything.


(Zoe Fowler) #49

@SashaGarrett tag words were a frustration, it is bad enough trying to come up with them let alone trying to remember them!


(Ali Dufty) #50

All seems sorted again now !!! for time being!!! Thanks for your intervention Sian @sianfolksy


(Sasha Garrett) #51

If need be you can highlight the tags in a listing (saved or unsaved doesn’t matter), then copy and paste special (unformatted text) into word to save for later. I haven’t found a way of bring them back to the listing all in one go so you would have to copy/ paste them back into a listing one at a time but it does save you having to remember what you came up with and if you have multiple similar listings you can copy/ paste from the list multiple times to save you from having to type out eg fabric coaster endlessly. (But the copying of a pre existing listing is definately quicker).


(Joanne Joyce) #52

I’m beginning to think it is every time I go to list something, I checked the pages were loading properly before I started listing and as soon as I start the photo’s go off :(. I think someone is trying to tell me something!


(Helen Healey) #53

I just managed to successfully list my item before it went again. My newly listed item is now sitting in pride of place in my shop with no photos!! This really is getting a bit tedious now, it’s happening with worrying regularity. I’m off to e-mail the urgent@folksy address.


(Kim Blythe) #54

Yes, this is happening far to often…very worrying…:roll_eyes:


(Joy Salt) #55

Just reported to Urgent@folksy.com that photos won’t load when I list.
@dougfolksy


(Doug Livesey) #56

Ah, I see it – and I see the error – I’m just fixing it, now, and it should be about 5-10 minutes…
Thanks @JOYSofGLASS!


(Doug Livesey) #57

@JOYSofGLASS
That should be working again, now.
The cache ran out of memory – which is a new one!
I’ll keep an eye on it for a while then go to bed.
Thanks again for the headsup!


(Joy Salt) #58

Doug

You are a star. Please have a drink on me. I needed to get Gary the Dinosaur loaded as I’m closing the shop until the end of June midday tomorrow and if I didn’t add Gary now I would forget and he would wonder why nobody wanted to buy him !

Joy xx


(Doug Livesey) #59

Hmm. Some issues when I got up this morning, sorry.
I wonder if I should have performed a hard restart of the service that ran out of memory last night.
I’ve done that now and the issues have gone away.
Obviously I’ll keep an eye on things through the day to make sure there’s no repeats.
Sorry about that!


Problem uploading photos today
(Sara Leigh Thornton) #60

Got up extra early on a Saturday to have a really good listing session…and the bloody photos won’t load again! Can’t even spend the time editing current listings as I can;t see the photos!

This is getting really frustrating! I have a huge pile of stock to list, and limited time to list it in. On a good day it takes five minutes to get just a couple of pics uploaded…on a bad day I can’t get even one listing done!

I’ve paid for a Plus account so I can list as much as I want…and can’t take advantage of it! This has been going on for fat too long now. If it’s this bad in the quiet summer months what the heck is it going to be like in the autumn with the run up to Christmas?

I can’t even browse other peoples work as most of the photos aren’t showing.

I always defend Folksy when I see people slagging it off on Facebook…but I can see why they move away from the site. AM getting really frustrated with these constant issues now!

@dougfolksy


(Helen Clifford) #61

Hi @dougfolksy - I can see the photos for my listings, but not those for my ‘featured’ items. Not sure if that helps you…